Thank you for purchasing bookcases from CozyLease Furnishings LLC (including floor-standing, modular, ladder-style, wall-mounted, and foldable bookcases, among others). We are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or refund, subject to the conditions outlined below.

1. Return Policy
   Return Window: Return requests may be submitted within 30 days from the date you receive the item(s).
   Return Conditions:
   The item must be in its original packaging, with all accessories and tags intact.
   The item must be unused, undamaged, and unaltered.
   The original invoice or order confirmation email must be included.
   Non-Returnable Items:
   Items that have been used or show signs of obvious damage.
   Orders submitted beyond the specified return window.
2. Refund Policy
   For orders that meet the return criteria, once we have received the returned item(s) and verified their condition, we will process the refund within 7–10 business days.
   Refunds will be issued to your original payment method (credit card or debit card); the actual time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
   Shipping Fee Policy: For standard returns, the refund covers only the cost of the item(s); original shipping fees and return shipping fees are the responsibility of the customer. For special circumstances, please contact Customer Service for assistance.
3. Exchange Policy
   If you receive an item with quality issues or damage, please contact Customer Service within 48 hours of receipt to request an exchange.
   Items requested for exchange must be in their original packaging with all accessories intact.
   Shipping fees for exchanges and returns will be determined and explained by Customer Service based on the specific circumstances.
4. Return Process
   Contact Customer Service
   Phone: +1 5169702982
   Email: carlos@cozyleasefurnishings.shop
   Provide your order number, product details, and reason for the return.
   Obtain a Return Merchandise Authorization (RMA)
   Once Customer Service confirms that the return conditions have been met, they will provide you with an RMA number and return instructions.
   Return the Item(s)
   Ship the item(s)—along with the original packaging, accessories, and invoice—to the following address:
   Return Address:
   6019 N SAUGANASH AVE APT 2 — CHICAGO, IL 60646
   Wait for Refund Processing
   We will process your refund as soon as possible after receiving the returned item(s) and verifying their condition.
5. Important Notes
   Please ensure that your return package is securely packed and protected during transit; retain your shipping tracking number for reference.
   In the event that returned items are damaged during shipping, please contact Customer Service immediately and provide photos or supporting documentation to facilitate a smooth refund or exchange process.
   If you have any questions or encounter special circumstances, please contact Customer Service immediately; we are here to provide professional assistance.
6. Contact Us
   Company Name: CozyLease Furnishings LLC
   Company Address: 6019 N SAUGANASH AVE APT 2 — CHICAGO, IL 60646
   Phone: +1 5169702982
   Email: carlos@cozyleasefurnishings.shop